Job Description
Join our award-winning team as an immediate-hire Customer Service Representative at Nexus Solutions Group! We're seeking energetic professionals to deliver exceptional support to our clients in Charlotte's thriving business hub. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your communication skills shine. Start your career journey today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics for satisfaction and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings
- Valid North Carolina driver's license (if applicable)