Job Description
Join our award-winning team at Apex Solutions Group as an immediate-hire Customer Service Representative! We're seeking energetic professionals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a vibrant downtown Indianapolis workspace. This is your chance to launch a rewarding career in customer service with rapid advancement opportunities.
Why You'll Love Working Here:
- Same-week start date available
- Full benefits package (Day 1 eligibility)
- Tuition reimbursement program
- Monthly performance bonuses
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain 95%+ customer satisfaction score
- Participate in weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 95% accuracy
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset