Job Description
Join our award-winning customer service team in Long Beach and start making an immediate impact! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your voice matters. No experience necessary – we provide paid training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM system with precision
- Collaborate with team to improve service workflows
- Meet/exceed KPIs for response time and resolution efficiency
- Identify upsell opportunities during customer interactions
- Participate in monthly training sessions for skill development
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus
- Must pass background check and drug screening
- Availability for flexible shifts including weekends