Job Description
Join our dynamic customer service team in Nashville and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base. This is your chance to launch a rewarding career in a supportive environment with competitive compensation and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response times
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends