Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're seeking dynamic individuals to deliver exceptional client experiences in a fast-paced New York environment. Enjoy competitive pay, comprehensive benefits, and rapid onboarding. This is your chance to launch or accelerate your career in customer service with a leading industry player.
What We Offer:
- Competitive hourly wage with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Provide product knowledge and troubleshooting support
- Identify upsell opportunities to enhance client value
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency in CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with high accuracy
- Passion for delivering outstanding customer experiences