Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your voice matters. This immediate hire opportunity includes performance-based bonuses and career advancement paths.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Identify opportunities to improve customer experience workflows
- Maintain detailed knowledge of products/services
- Participate in continuous training and development sessions
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience required
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to thrive in fast-paced, team-oriented environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Passion for helping others and building customer loyalty