Job Description
Join our award-winning customer support team in Portland and make an immediate impact! Pacific Northwest Solutions is seeking passionate individuals to deliver exceptional service to our growing client base. This is a direct-hire opportunity with competitive pay and comprehensive benefits. Enjoy a supportive environment with flexible scheduling and career growth potential. Start your journey with us today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and internal resources
- Document interactions accurately in Salesforce and maintain case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM tools (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Available for evening/weekend shifts