Job Description
Join our award-winning customer service team in Tampa and start your career immediately! We're seeking passionate individuals to deliver exceptional experiences while enjoying competitive pay, benefits, and growth opportunities. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office Suite
- Positive attitude and resilience under pressure
- Willingness to work flexible shifts (including weekends)
- Fluent in English (Spanish bilingual preferred)