Job Description
Join our award-winning customer service team in Wichita and start your career immediately! Apex Solutions Group is seeking passionate individuals to deliver exceptional support experiences. We offer competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No experience necessary – we provide paid training!
What We Offer:
- Immediate start date
- Full-time schedule with flexible hours
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems
- Collaborate with technical teams for complex issues
- Meet/exceed performance metrics (CSAT, AHT)
- Identify opportunities for process improvements
- Train on new products/services quarterly
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong typing skills (35+ WPM)
- Proficiency with Microsoft Office
- Excellent communication skills
- Ability to work flexible shifts
- Pass background check and drug screen
- Valid Kansas ID