Job Description
Join our award-winning customer support team and make an immediate impact! Global Support Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This urgent hiring opportunity offers competitive compensation, comprehensive benefits, and rapid career growth for dedicated professionals.
As a vital member of our support ecosystem, you'll resolve inquiries with empathy and efficiency while driving customer loyalty. We provide paid training, flexible scheduling options, and a collaborative environment where your contributions are recognized and rewarded. Start your journey with us today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues, billing concerns, and product-related questions
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- 1+ years customer service experience in B2B/B2C environment
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)
- Available for flexible shifts including evenings/weekends
- US work authorization required