Job Description
Join our award-winning call center team in Columbus, OH and launch your career immediately! We're seeking motivated Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. No prior experience required – full training provided!
As a key member of our client success team, you'll handle inbound/outbound calls, resolve inquiries, and maintain customer satisfaction records. Our modern downtown facility offers flexible scheduling, performance bonuses, and clear advancement pathways to supervisory and specialist roles.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues efficiently
- Meet/exceed key performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Columbus location
- Pass background check and pre-employment drug screen