Job Description
Join our award-winning team at Coastal Solutions Group as a Customer Service Representative! We're hosting an exclusive hiring event for motivated professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth. No experience required – we provide full training!
Why Join Us?
- Immediate start date
- Comprehensive health benefits
- Tuition reimbursement program
- Modern office with beach views
- Recognition and incentive programs
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM system with accuracy
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in ongoing training and development
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Windows OS and Microsoft Office
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Flexibility to work weekends/shifts as needed
- Passion for helping others succeed