Job Description
Join MetroConnect Solutions as a Customer Service Representative and launch your career in one of America's most vibrant cities! We're seeking motivated individuals to deliver exceptional support experiences while building valuable skills through our comprehensive paid training program. This immediate hire opportunity offers stability, growth potential, and the chance to make a real impact on our diverse clientele.
Our Detroit-based team thrives on collaboration and innovation, providing a supportive environment where your talents will flourish. Enjoy competitive compensation, comprehensive benefits, and a clear path for advancement within our award-winning organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, product concerns, and service disruptions using proprietary CRM tools
- Document interactions accurately in our customer relationship management system
- Collaborate with technical teams to escalate complex issues while maintaining customer rapport
- Meet and exceed performance metrics including resolution time and customer satisfaction scores
- Proactively identify opportunities to enhance service delivery processes
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience or related role
- Exceptional verbal/written communication skills with professional phone etiquette
- Proficiency in Microsoft Office Suite and willingness to learn proprietary software
- Ability to multitask in fast-paced environment while maintaining composure
- Strong problem-solving skills and attention to detail
- Valid Michigan driver's license (if field support required)