Job Description
Immediate Start Opportunity! Join our dynamic team at Premier Support Solutions as a Customer Service Representative. We're seeking passionate individuals to deliver exceptional customer experiences in Austin's thriving tech hub. No experience necessary—comprehensive training provided!
As a key member of our support team, you'll handle inquiries via phone, email, and chat while resolving issues efficiently. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a supportive environment.
Responsibilities
- Respond to customer inquiries via multiple channels (phone, email, chat)
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction metrics (CSAT, FCR)
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Excellent communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM tools)
- Customer-focused mindset with empathy
- Available for flexible shifts (including weekends)
- Reliable transportation to Austin office
- Previous customer service experience preferred