Job Description
Join our award-winning customer service team in Cleveland! We're seeking motivated individuals for immediate full-time positions with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and a supportive environment focused on your growth. No prior experience required – we provide all the tools you need to succeed!
What We Offer:
- Full-time position with benefits package
- 2-week paid training program
- Clear career advancement path
- Modern downtown office location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system accurately
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency (typing 35+ WPM)
- Positive attitude and customer-first mindset
- Must pass background check and drug screen
- Available for day/evening shifts