Job Description
Join our award-winning team at Coastal Connect Solutions! We're seeking enthusiastic Customer Service Representatives for immediate hire positions in Virginia Beach. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. No experience necessary – full training provided!
Why Join Us?
- Immediate start dates available
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts and wellness programs
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats
- Resolve inquiries and complaints with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product and soft skills training
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to Virginia Beach location