Job Description
Join our award-winning customer service team in the heart of New York City! Nexus Solutions Inc. is seeking passionate Customer Service Representatives for immediate full-time positions with paid training. No experience required – we provide comprehensive onboarding to set you up for success. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in one of the world's most vibrant cities.
Why Join Us?
- Immediate Start: Begin your new career within days
- Comprehensive Training: Paid 2-week onboarding program
- Growth Opportunities: Clear path to senior roles
- Perks & Benefits: Health insurance, 401k matching, commuter stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our proprietary CRM system
- Collaborate with technical teams to resolve complex product/service issues
- Document interactions accurately in our customer management platform
- Meet/exceed monthly performance metrics for customer satisfaction (CSAT) and resolution time
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and willingness to learn CRM systems
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus but not required
- Authorization to work in the United States
- Availability for flexible shifts (including some weekends)