Job Description
Join ConnectCare Solutions as a Customer Service Representative and make an immediate impact! We're hiring dedicated professionals for our Chicago and New York teams with flexible remote work options. This is your chance to join a rapidly growing healthcare tech company where your voice matters and career growth is accelerated.
Why Choose Us?
• Immediate hire with competitive compensation
• Full benefits package (health/dental/vision)
• Remote work flexibility across IL/NY
• Career advancement opportunities
• Paid training and certification programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Maintain accurate CRM records and document all interactions
- Collaborate with healthcare providers to resolve billing and coverage issues
- Meet/exceed monthly performance KPIs (handle time, resolution rate)
- Identify opportunities for process improvements
- Adhere to HIPAA compliance and data security protocols
- Participate in quarterly product training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficient with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to work independently in remote environment
- Healthcare industry knowledge a plus
- High school diploma or equivalent (college degree preferred)
- Must pass background check and drug screen