Job Description
Join our award-winning call center team in Houston and launch your career immediately! We're seeking dynamic Customer Service Representatives to deliver exceptional support to clients across energy, healthcare, and retail sectors. Enjoy comprehensive training, flexible scheduling, and rapid advancement opportunities in a state-of-the-art facility.
Why Join Us?
• Same-week start dates
• Paid training and certification
• Health/dental/vision benefits
• Performance-based bonuses
• Career growth into team leadership
Responsibilities
- Handle 80-100 inbound/outbound calls daily with empathy and professionalism
- Resolve billing inquiries, service issues, and technical support requests
- Document interactions using Salesforce CRM with 100% accuracy
- Meet/exceed KPIs: First Call Resolution (85%), CSAT (90%), AHT (180 sec)
- Collaborate with specialists for complex escalations
- Participate in bi-weekly coaching sessions
Qualifications
- High school diploma or GED required (college preferred)
- 1+ years customer service/call center experience
- Type 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM systems
- Fluent English (Spanish bilingual a plus)
- Available for evening/weekend shifts
- Pass background/drug screening