Job Description
Immediate Start: Customer Service Representative in Cleveland, OH
Join our award-winning customer service team and make an immediate impact! Global Support Solutions is seeking passionate Customer Service Representatives for immediate full-time positions in Cleveland, OH. No experience required – we provide comprehensive training and rapid onboarding.
Why Join Us?
- Competitive hourly pay ($18-$24) + performance bonuses
- Immediate start date – no waiting period
- Comprehensive benefits package (Day 1 eligibility)
- Career advancement opportunities
- Modern, supportive work environment
Perfect for career changers, recent graduates, or professionals seeking immediate employment. Bring your communication skills and enthusiasm – we'll handle the rest!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues and complaints using empathetic communication techniques
- Process orders, returns, and account modifications accurately in our CRM system
- Collaborate with team members to maintain consistent service quality standards
- Document customer interactions and maintain detailed case histories
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Continuously update product knowledge through our training portal
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Basic computer proficiency and typing ability (35+ WPM)
- Problem-solving mindset with customer-first approach
- Ability to work flexible shifts including evenings/weekends
- No prior experience required – training provided
- Must pass background check and drug screen