Job Description
Join our award-winning team as a Customer Service Representative in Pittsburgh, PA! We're seeking empathetic professionals for immediate hire positions with paid training included. No experience necessary – we'll equip you with the skills to excel in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth. Apply today and start your career tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for response times
- Provide exceptional service during high-volume periods
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Patience and problem-solving aptitude
- Reliable internet access for remote work
- Flexible schedule availability (evenings/weekends)
- Basic typing skills (30+ WPM)
- Customer service experience preferred but not required