Job Description
Join our award-winning team as a Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for motivated professionals ready to make an immediate impact. As a key member of our support division, you'll resolve inquiries with empathy and efficiency while driving customer loyalty. Immediate start positions available with comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a dynamic work environment in the heart of Atlanta.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and service-related issues in first contact
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed