Job Description
Join our award-winning customer support team in Virginia Beach and make an immediate impact! We're seeking dedicated Customer Service Representatives to handle inbound/outbound inquiries with professionalism and empathy. This is your opportunity to launch a rewarding career in customer service with industry-leading training and competitive benefits.
Our supportive environment offers flexible scheduling, performance-based bonuses, and rapid advancement paths for top performers. Enjoy our modern oceanfront office with stunning views and a collaborative team culture that celebrates success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with billing, logistics, and technical support teams
- Meet/exceed productivity metrics of 25+ interactions per hour
- Participate in continuous improvement initiatives
- Maintain product knowledge through weekly training modules
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with 98% accuracy
- Available for flexible shifts including weekends
- Pass background check and drug screening
- Valid Virginia driver's license (for occasional field visits)