Job Description
Join our award-winning customer service team in Oakland, CA! We're seeking passionate individuals to deliver exceptional experiences for our diverse clientele. This immediate hire position offers competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized.
As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. No prior experience required – we provide comprehensive training to set you up for success. Enjoy flexible scheduling and opportunities for advancement within our rapidly expanding company.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and efficiency
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (fresh graduates welcome)
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Valid work authorization and reliable transportation