Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking passionate individuals for immediate full-time positions where you'll make a real impact. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Meet performance metrics for call resolution and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Empathetic approach to customer problem-solving
- Reliable internet connection for remote work options
- Flexibility to work rotating weekends/holidays