Job Description
Join our dynamic team at Omaha Customer Solutions as a Customer Service Representative! We're seeking motivated individuals for immediate hire positions with comprehensive paid training. This role is your gateway to a rewarding career in customer support, where you'll make a tangible impact while receiving industry-leading development opportunities.
Our Omaha-based company values employee growth and offers a supportive environment with competitive benefits. No prior experience is required – just bring your positive attitude and dedication to excellence. Start your career journey today with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet and exceed daily performance metrics (handle time, quality scores)
- Identify opportunities for process improvements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience a plus but not required
- Must pass background check and drug screening
- Valid Nebraska driver's license (if field support needed)