Job Description
Join our award-winning call center team in Jacksonville, FL! We're hosting an exclusive hiring event for motivated individuals seeking immediate career opportunities. No experience necessary – we provide comprehensive training. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Interviews scheduled on-site! Start your career with a company that values growth and employee development.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in customer relationship systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Willingness to pass background/drug screening