Job Description
Join our dynamic team at TechConnect Solutions as a Customer Service Representative in Oakland! We're seeking motivated individuals to deliver exceptional support experiences immediately. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture in the heart of the Bay Area. Start your career today – positions open now!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems and maintain data integrity
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to continuous improvement of customer service workflows
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce, Zendesk, or equivalent)
- Strong problem-solving abilities and conflict resolution expertise
- High school diploma or equivalent; college degree preferred
- Availability for flexible shifts including weekends/holidays
- Must pass background check and drug screening