Job Description
Join our award-winning team in Nashville as an immediate-hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. This is your chance to launch a rewarding career in customer service with comprehensive training, growth opportunities, and a collaborative team environment. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns efficiently using CRM systems and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to address complex technical or billing issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or call center experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and emotional intelligence
- Availability for flexible shifts including evenings/weekends
- US work authorization and reliable transportation to Nashville office