Job Description
We're seeking passionate individuals to join our award-winning customer service team immediately! As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences that drive loyalty and satisfaction. This is your chance to launch a rewarding career with a company that invests in growth and recognizes excellence.
Why Join Us? Enjoy competitive pay, comprehensive benefits (health/dental/vision), paid training, and a dynamic team environment. We promote from within and offer career advancement opportunities for high performers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM system and maintain accurate records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (entry-level welcome)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible hours (including weekends)
- Type 40+ WPM with high accuracy
- Pass background check and drug screen