Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our diverse clientele in Atlanta. This is your chance to launch your career with a company that values growth and offers competitive compensation. Immediate start positions available!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution time
- Proactively identify process improvements
- Maintain detailed knowledge of products/services
- Support training initiatives for new team members
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to thrive in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends