Job Description
Join our award-winning customer service team in Oakland as a Customer Service Representative! We're seeking motivated individuals for immediate hire with comprehensive paid training. No experience required – we provide all the tools you need to succeed. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. If you're passionate about helping others and ready to launch your career, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Meet performance metrics for call resolution and satisfaction
- Collaborate with team members to ensure consistent service delivery
- Continuously update product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and problem-solving mindset
- Reliable transportation to Oakland office
- Flexible availability including weekends