Job Description
Join our award-winning team in Nashville as an immediate-hire Customer Service Representative! We're seeking passionate professionals to deliver exceptional experiences for our clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Our hiring event is happening soon – don't miss your chance to start immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics for quality and speed
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and team-oriented mindset