Job Description
Join our award-winning customer service team in the heart of Manhattan! We're seeking motivated individuals to deliver exceptional support experiences. As a Customer Service Representative at Nexus Solutions Group, you'll be the voice of our brand, helping clients resolve inquiries with professionalism and empathy. Immediate hire positions available with comprehensive paid training – no experience required! Enjoy competitive benefits, flexible scheduling options, and a collaborative environment that values growth. Start your career today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product-related concerns efficiently
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with meticulous attention to detail
- Meet/exceed performance metrics including CSAT and resolution times
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Reliable transportation to our Manhattan office
- Must pass background check and drug screening