Job Description
Join our award-winning customer service team and start your new career immediately! ConnectSolutions Inc. is seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy a modern downtown Philadelphia workspace, comprehensive benefits, and rapid advancement opportunities. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal tools
- Collaborate with team members to address complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and quality assurance reviews
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Ability to type 35+ WPM with accuracy
- Reliable internet connection for remote work option
- Flexibility to work evenings/weekends (rotating schedule)
- Basic computer proficiency (Windows, MS Office)
- Positive attitude and problem-solving mindset