Job Description
Are You Ready to Start Your Career in Customer Service?
We are looking for passionate individuals to join our team in Charlotte, NC. If you are seeking immediate hire opportunities and a role that values your communication skills, this is the place for you.
Why Join Apex Customer Solutions?
- Immediate Start: Onboarding begins within 48 hours of your start date.
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within our growing organization.
- Modern Environment: State-of-the-art facilities in the heart of Charlotte.
We serve clients across the region and are looking for dedicated professionals who can handle high-volume calls with empathy and efficiency.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and efficiency.
- Resolve customer inquiries and complaints in a timely manner to ensure high satisfaction scores.
- Accurately document customer interactions and account information into the CRM system.
- Identify opportunities to upsell products or services while adhering to compliance guidelines.
- Collaborate with team leads and support departments to resolve complex issues.
- Adhere to all company policies, call scripts, and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in a call center or customer service environment is a plus but not mandatory for high performers.
- Strong verbal communication skills and the ability to speak clearly and confidently.
- Proficiency with computers and typing (35+ WPM).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Must be available to work flexible shifts, including evenings and weekends.