Job Description
Join our award-winning team in Minneapolis! We're hosting an exclusive hiring event for motivated Customer Service Representatives. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. No experience necessary – we provide paid training!
Why work with us?
- Flexible scheduling options
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Recognition and incentive programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions in CRM systems
- Meet/exceed performance metrics (CSAT, FCR)
- Collaborate with cross-functional teams
- Identify upsell opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution
- Positive attitude and resilience under pressure