Job Description
Join our award-winning team as a Customer Service Representative and start immediately! Global Connect Solutions is seeking passionate individuals to deliver exceptional customer experiences in our Atlanta, GA headquarters. This full-time role offers competitive pay, comprehensive benefits, and a supportive environment for career growth. If you thrive in fast-paced settings and possess strong communication skills, apply today to secure your position!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed KPIs for call resolution time and customer satisfaction (CSAT)
- Participate in ongoing training for product updates and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in high-pressure situations
- Flexibility to work rotating weekends/holidays