Job Description
Are you a dedicated professional with a passion for helping others? Apex Support Solutions is currently seeking an enthusiastic Customer Service Representative to join our high-performing team in Jacksonville, FL. We are offering an immediate hire opportunity for the right candidate.
In this role, you will be the face of our brand, ensuring our clients receive the support they need with a smile. We pride ourselves on a fast-paced, rewarding work environment where your contributions are valued.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues and complaints efficiently while maintaining a positive customer experience.
- Accurately update and maintain customer records and account information in our CRM database.
- Collaborate with cross-functional teams to address product feedback and service improvements.
- Process returns, exchanges, and refunds in accordance with company policy.
- Adhere to all quality assurance standards and compliance regulations.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory for immediate hire candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to customer needs.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work flexible hours, including evenings and weekends if required.