Job Description
Join Our Team at Our Upcoming Los Angeles Hiring Event!
We are seeking a Customer Service Representative to join our growing team. This is an Immediate Hire opportunity for dedicated individuals ready to make an impact. At Apex Support Solutions, we pride ourselves on delivering top-tier support to our clients and providing a rewarding career path for our employees.
Whether you are an experienced professional or looking to start a new career, we offer comprehensive training and a supportive environment to help you succeed.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently to ensure high levels of customer satisfaction.
- Accurately update customer account information and manage case details within our CRM system.
- Provide detailed product and service information to assist customers with their needs.
- Collaborate with team leads to identify trends in customer feedback and improve service processes.
- Meet daily performance metrics regarding call volume, average handle time, and quality scores.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Basic computer proficiency and typing skills (minimum 35 WPM).
- Ability to work flexible shifts, including evenings and weekends as required.