Job Description
Join our dynamic team at Nexus Solutions Group as a Customer Service Representative in Minneapolis! We're hosting an exclusive hiring event for immediate full-time positions offering competitive pay, comprehensive benefits, and career growth opportunities. As a key member of our support team, you'll deliver exceptional service to clients while working in a collaborative, fast-paced environment. Immediate start dates available! Apply today to secure your spot at our hiring event.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities for process improvements
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- Strong problem-solving and conflict resolution skills
- Proficient in CRM software (Salesforce/Zendesk)
- Excellent written and verbal communication
- Ability to multitask in high-pressure situations
- High school diploma or equivalent
- Flexible schedule availability
- Positive attitude with customer-first mindset