Job Description
Join our dynamic team as a Customer Service Representative in Oklahoma City, Ohio! We're seeking enthusiastic professionals to deliver exceptional customer experiences with immediate hire opportunities and comprehensive paid training. Enjoy competitive pay, career growth, and a supportive environment where your skills make a real difference. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions and update customer databases accurately
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics including call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency with typing skills (35+ WPM)
- Customer-centric mindset and problem-solving aptitude
- Reliable transportation and flexibility to work shifts
- Passion for helping others and learning new systems