Job Description
Join our award-winning team as a Customer Service Representative in sunny San Antonio, Texas! We're seeking enthusiastic individuals with a passion for customer satisfaction to fill multiple immediate hire positions. Enjoy comprehensive paid training, flexible scheduling options, and a supportive work environment with opportunities for growth. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or related experience
- Strong verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexible schedule availability (including weekends)
- Positive attitude and problem-solving mindset