Job Description
Join Our Team as a Customer Service Representative
We are seeking a dedicated and empathetic Customer Service Representative to join our Raleigh, NC team. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you. This is an immediate hire opportunity with a competitive salary and great benefits.
Why Join Us?
- Competitive Pay: $18.00 - $24.00 per hour
- Immediate Start Available
- Comprehensive Benefits Package
- Supportive Work Environment
Responsibilities
- Manage high-volume incoming customer inquiries via phone and email with professionalism and efficiency.
- Resolve customer complaints and issues by investigating problems and implementing effective solutions.
- Accurately document all customer interactions and account updates in the CRM system.
- Collaborate with the sales and technical support teams to ensure customer satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information.
- Identify opportunities to upsell products or services while maintaining a customer-centric approach.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center operations.
- Excellent verbal and written communication skills.
- Proficient in using computer systems and CRM software.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Ability to work flexible hours, including weekends and holidays, as needed.