Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home! Apex Solutions Group is seeking dedicated Customer Service Representatives for immediate remote positions in Portland, OR and New York. Enjoy competitive pay, comprehensive benefits, and a supportive virtual work environment. No commute required – just your passion for helping others and a reliable internet connection.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with support teams to resolve complex customer concerns
- Meet/exceed performance metrics for response time and customer satisfaction
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and MS Office Suite
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including weekends