Job Description
Join our award-winning customer service team and start your career journey immediately! Virginia Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your growth matters.
What We Offer:
- Immediate start opportunity
- Comprehensive health benefits (Day 1)
- Clear career advancement path
- Modern, collaborative workspace
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Continuously update product knowledge base
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in BPO or retail
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- US work authorization and clear background check