Job Description
Join Tampa Bay Solutions as a Customer Service Representative and become part of our award-winning team! We're seeking dynamic individuals to deliver exceptional service in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and immediate career growth opportunities. Our state-of-the-art facility in Tampa offers modern amenities and a supportive culture where your voice matters.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and certification programs
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-volume environments
- Typing speed of 40+ WPM
- Problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed