Job Description
Join our award-winning team as a Customer Service Representative in Nashville! We're seeking dynamic individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and immediate start for qualified candidates. Your role will be pivotal in building lasting client relationships while advancing your career in one of America's fastest-growing cities.
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries and technical support issues with first-contact resolution
- Document cases accurately in CRM systems with 98% data accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for satisfaction (CSAT) and efficiency (AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in B2C environment
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including weekends
- Valid US work authorization