Job Description
Join our award-winning team at Capital Connect Solutions and launch your career in customer service! We're seeking dynamic individuals to fill immediate openings in our Washington DC call center. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters.
Why Choose Us?
• Paid training and career advancement opportunities
• Health, dental, and vision insurance
• Flexible scheduling options
• Modern downtown office with stunning city views
• Performance-based incentives and recognition programs
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems with precision
- Collaborate with team members to optimize service delivery
- Adhere to strict compliance and security protocols
- Participate in ongoing training to enhance product knowledge
- Meet and exceed daily performance metrics including call quality and resolution times
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends as needed
- Authorized to work in the United States