Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth is prioritized.
Our Raleigh-based headquarters offers modern amenities, flexible scheduling options, and opportunities for career advancement. This role requires no prior experience – we provide full paid training to ensure your success from day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in Salesforce while maintaining strict data privacy standards
- Collaborate with technical teams to escalate complex cases and implement solutions
- Meet/exceed monthly KPIs including average handle time and first-call resolution
- Participate in continuous improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in B2B environment
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce certification a plus)
- Exceptional written/verbal communication skills with neutral accent
- Ability to multitask in fast-paced setting with 20+ daily interactions
- Strong problem-solving abilities using logical troubleshooting frameworks
- Flexibility to work rotating weekends and holidays